Our refund policy

We will refund the price of the Products, but not the delivery costs, nor the return costs shipping incurred, if you have:

  1. Cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
  2. Returned any unwanted Products to us within 28 days of your order with the original seals undamaged; or
  3. Notified us that you do not agree to a change in these Product Terms or in any related policies,
  4. Plus you have provide us with your original dispatch note/receipt.

Any refund due to you will only be made to the same credit or debit card originally used by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.

Other Returns

  1. If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible.
  2. We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
  3. Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.
L'Erbolario Shop UK

L'Erbolario

La naturale bellezza 100% italiana

106A Upper St London N1 1QN

Ph: +44 203 601 8130

shop@erbolario.co.uk

VAT number: GB 186 5735 64

GMO Free
No animal testing
7 Tested metals

Monitoring the content of 7 metals* to minimise the risk of allergy and therefore also protect highly sensitive skin. *Nickel, Lead, Arsenic, Cadmium, Mercury, Antimony and Chromium

Does not contain animal-derived ingredients

Does not contain
animal-derived ingredients

FSC® Paper Packaging

FSC® Paper
Packaging

Dermatologically Tested

Dermatologically
Tested