Our refund policy
We will refund the price of the Products, but not the delivery costs, nor the return costs shipping incurred, if you have:
- Cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
- Returned any unwanted Products to us within 28 days of your order with the original seals undamaged; or
- Notified us that you do not agree to a change in these Product Terms or in any related policies,
- Plus you have provide us with your original dispatch note/receipt.
Any refund due to you will only be made to the same credit or debit card originally used by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.
- If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible.
- We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
- Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.